Refund policy

Return & Refund Policy

NuzzleRest Return & Refund Policy

We want you and your baby to love NuzzleRest. If something isn't right, we're here to help.

Return Eligibility

• Change of mind: Returns are accepted within 15 days of the delivery date. The item must be unused, unwashed, and in its original packaging with tags attached.
• Manufacturing defects or damage: Returns and replacements are accepted within 30 days of delivery, no questions asked. Please include a photo of the defect when you contact us so we can process your claim quickly.
• Wrong item received: If we made a mistake with your order, contact us within 15 days of delivery and we'll cover the cost of correcting it, including return shipping.

Non-Returnable Items
For hygiene reasons, we cannot accept returns on items that show signs of use, washing, or damage caused after delivery.

How to Start a Return
Email pillowformomsss@use.startmail.com with your order number, the item(s) you'd like to return, and the reason for the return. Our team will respond within 1-2 business days with instructions.

Refunds
Once we receive and inspect your returned item, we'll notify you by email whether your refund has been approved. Approved refunds are processed within 5-7 business days to your original payment method. Please note that your bank or card provider may take a few additional business days to reflect the refund.

Exchanges
If you'd like a different print instead of a refund, let us know when you start your return — we're happy to arrange an exchange, subject to availability.

Late or Missing Refunds
If you haven't received your refund within 10 business days of approval, please check with your bank or credit card company first, as processing times vary. If you still haven't received it, contact us at pillowformomsss@use.startmail.com.